We recommend booking at least 7–10 days in advance to guarantee availability. For weekends, public holidays and peak seasons (Eid, New Year, DSF), we advise booking 3–4 weeks ahead. Last-minute bookings are sometimes possible — just reach out and we'll do our best.
Our minimum rental period is 1 day. We also offer multi-day packages for longer activations, retail placements and brand campaigns.
Cancellations between 72 and 24 hours before the event receive a 50% refund. Cancellations made within 24 hours of the event are non-refundable. Reschedules are subject to availability — contact us as early as possible and we'll do our best to accommodate.
Yes, we operate 7 days a week including public holidays. Events on national holidays and peak periods may be subject to availability, so we strongly recommend booking early.
We currently deliver across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah and Umm Al Quwain. Delivery fees vary by location — contact us for a quote including your emirate.
Setup takes approximately 1–2 hours depending on venue access and location. Our team always arrives ahead of time so the machine is fully operational before your event starts. We also handle full collection and takedown at the end.
Just one thing: a standard 220V power socket within 3 metres of where the machine will be placed. We bring everything else — the machine, prizes and all setup equipment.
Yes, but with conditions. The machine must be placed in a shaded or air-conditioned area — direct sunlight and temperatures above 40°C are not suitable. For outdoor events we strongly recommend a shaded marquee or indoor-adjacent space. Let us know your setup when booking and we'll advise accordingly.
The machine measures H190cm × W85cm × D85cm. It fits through a standard single doorway. If your venue has narrow corridors or lifts, let us know in advance and we'll check access requirements.
Yes. You can supply your own prizes or we can source them for you — including acrylic balls, plush toys, branded merchandise, vouchers and more. Prize sourcing is quoted separately. Just let us know what you have in mind when booking.
Yes. For brand activations and corporate events we offer full exterior and interior branding — your logo, brand colours, campaign visuals and custom signage. Clients must supply their own artwork and design files ready for print. If you need us to create the designs, this is available as an additional service and quoted separately. Lead time for custom branding is typically 5–7 business days once artwork is approved.
The claw strength is fully adjustable. We calibrate it based on the size and weight of your prizes and your preferred win rate. For kids' parties we set it easier; for brand activations where you want to build suspense, we can balance it to keep queues going.
Pricing depends on rental duration, location, branding requirements and any additional services. We provide transparent, all-inclusive quotes — delivery, setup and collection are always included. Contact us with your event details and we'll get back to you within 24 hours.
We accept bank transfer and cash. Full payment must be completed to confirm your reservation — your booking date is only secured once payment is received in full.
For events over 8 hours and for brand activations we offer on-site staffing. For shorter private and corporate events the machine runs without supervision — it's designed to be low maintenance. We're always reachable by phone throughout your event.
Technical issues are very rare, but we're always on call. We provide remote support for most issues and can dispatch a technician if needed. Your event is covered — we'll make sure it keeps running.
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